Privacy Policy

1. Information we collect

We may collect information you submit, including your name, email address, optional phone number, project type, timeline, project details, selected services, order details, and communications with us. We also maintain transaction references, payment status, and customer identifiers received from Stripe. We do not receive or store full payment-card numbers.

Our systems may automatically receive limited technical information such as IP address, browser or device information, request timestamps, and security or diagnostic logs. The project cart is saved in local storage on your device so your selections can persist in your browser.

2. How we use information

• Respond to inquiries and communicate about projects.
• Prepare quotes, create orders, deliver services, and provide support.
• Create and verify Stripe Checkout sessions and record payment status.
• Secure, operate, troubleshoot, and improve the website and services.
• Prevent fraud, abuse, unauthorized transactions, and legal violations.
• Maintain accounting, tax, contractual, and dispute records.
• Comply with law and enforce our agreements.

3. How we disclose information

We may provide information to service providers that help us operate, including Stripe for payment processing, Railway for application and database hosting, and providers used for email, professional advice, security, or business administration. These providers process information for their services and under their own terms and privacy practices.

We may also disclose information when reasonably necessary to comply with law, protect rights and safety, investigate fraud or abuse, respond to lawful requests, or support a merger, financing, acquisition, or sale of business assets. We do not sell personal information for money.

4. Payments

Payments are processed on Stripe-hosted pages. Stripe collects and processes payment details under its own privacy policy. We receive transaction-related information needed to confirm payment and maintain order records.

5. Storage, security, and retention

We use reasonable administrative, technical, and organizational measures designed to protect information. No system is completely secure, and we cannot guarantee absolute security. We retain information only as long as reasonably necessary to provide services, maintain business and accounting records, prevent fraud, resolve disputes, enforce agreements, and meet legal obligations. Browser cart data remains on your device until it is cleared or removed by the website.

6. Your choices and requests

You may request access to, correction of, or deletion of your information by contacting us. We will evaluate requests under applicable law and may retain information required for legal, tax, accounting, security, fraud-prevention, contractual, or dispute purposes. You can clear local storage through your browser settings.

7. Children

Our website and professional services are not directed to children under 18, and we do not knowingly collect personal information from children.

8. Changes and contact

We may update this policy to reflect changes in our services, practices, or legal obligations. The effective date above identifies the current version.

For privacy questions or requests, contact Universal Limitless LLC at universal@limitlessvisual.com.