Universal Limitless LLC
Refund & Cancellation Policy
Effective September 6, 2026
1. Cancellation before work begins
If you cancel before work begins and before we incur project-specific costs, you may receive a full refund. Contact us promptly at universal@limitlessvisual.com.
2. Cancellation after work begins
Once work begins, amounts attributable to completed work, reserved production time, and costs already incurred are non-refundable. Any unearned remaining amount may be refunded at our discretion and as required by applicable law. Project-specific costs can include licenses, rentals, travel, crew, talent, locations, contractors, transaction costs where legally permitted, and other approved expenses.
3. Completed and delivered services
Because our services and digital deliverables are customized, completed or delivered work is generally non-refundable except where required by law or where we agree in writing that it materially failed to match the accepted scope. Before requesting a refund, please allow us a reasonable opportunity to review and, when appropriate, correct the issue within the included revision scope.
4. Recurring services
You may request cancellation of a recurring service by emailing us before the next renewal date. Cancellation prevents future renewal after it is processed. A current billing period is non-refundable once work for that period has begun, except where required by law or agreed in writing.
5. Client delays or non-participation
Failure to provide materials, feedback, access, approvals, or availability does not automatically create a right to a refund. We may reschedule, pause, or close an inactive project under the applicable written agreement. Amounts for work completed and costs incurred remain non-refundable.
6. How to request a cancellation or refund
Email universal@limitlessvisual.com with your name, order or invoice reference, project name, reason for the request, and requested resolution. Do not send full card numbers or sensitive payment credentials by email. We may request reasonable information to verify the purchaser and evaluate the project status.
7. Approved refunds
Approved refunds are returned to the original payment method through Stripe. Processing and posting times depend on Stripe, the card network, and your financial institution. Original currency conversion differences or third-party bank charges may be outside our control.
8. Errors, duplicate charges, and disputes
Contact us promptly if you believe you were charged incorrectly or more than once. We will investigate and correct confirmed billing errors. You retain any rights provided by applicable law. Contacting us first may allow faster resolution and does not waive those rights.
9. Policy changes and contact
The policy in effect when you place an order applies to that order unless we agree otherwise or law requires a different result. Questions may be sent to Universal Limitless LLC at universal@limitlessvisual.com.